Frequently Asked Questions


Can I come in and pick up my order?

Of Course! For the past 36 years, we have been located at the same spot, 3006 Bragg Blvd, Fayetteville, North Carolina. We are open Monday-Friday from 9:00 am- 6:00 pm. (that 0900-1800 for our military!)

How long does it take for an award to be done?

Depending on the complexity of your award, we will turn your order as quickly as possible. We have a number of awards that qualify for our "1-Hour Service" so you can pick them up the same day you order. For other more complex awards, we typically turn them in 3-5 days. Regardless, please let us know your "date" and we will do our best to make it happen! Please do not forget to add time for standard shipping.

What other Services do you supply besides Trophies and Awards?

Do not let the name fool you. The Trophy House, Inc. also does in-house, screen printing, embroidery, Team Uniforms, Banners, Personalized Gift Items, promotional products and so much more. We also have a extensive gift shop with lots of gifts that can be personalized "while you wait!" 

What is a "Set Up" Charge?

Many of our personalization processes require artwork and additional film to be made for engraving or printing a product. In order to keep our prices low on individual items, we charge a separate set up fee for artwork and preparation of the engraving. This is usually charged only one time on an order, regardless of the number of pieces. Many times, the set up is the same if the order is for 1 piece or 1,000 pieces.

Will you engrave or personalize items not sold at The Trophy House?

Of course! All of the items that we carry have been carefully selected to insure the best results in engraving and personalization. For over 45 years we have been trusted to handle customers items and we take that responsibility very seriously. We do require a waiver of responsibility for items not purchased at The Trophy House. Although, we are very good at our trade, we cannot always guarantee the final result will meet the customers expectations because of the various ways that manufacturers produce items all over the world. If we do not believe that your expectations will be met, our experienced staff will go over the risks vs. the reward on personalizing your product.  We will never take a risk with your product without your knowledge.

Can I place an order over the phone.

Yes, you may. We prefer to received engraving text and instruction via email or fax. There are just too many opportunities for error in dictation and spelling when taking orders over the phone. To ensure the best outcome, we ask that orders with engraving be placed via email or fax.  Having a written record of your engraving protects you and ensure the highest chance of no mistakes.  Ultimately, our goal is to make sure that you have the best presentation award to give your recipient.

What kind of engraving do you do?

We have the capability to do all kinds of engraving. Traditional engraving, Laser engraving, sandetching, acid etch, UV printing and sublimation. We can personalize most items with one of our several engraving styles.

Can you do custom awards and statues

Of course, we have a team of artists to work with you on your custom awards, sculptures, apparel or any other item you have. We specialize in custom medals, coins, acrylic and resin pieces.

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